Youth Experience Director

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Youth Experience Director is responsible for but not limited to: managing program operation, development and growth, participant experience and satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As a Youth Experience Director at the Y, you lead an environment that is inviting and serves all.

At Crossroads YMCA, we believe in supporting our team members holistically, ensuring your well-being inside and outside of work. With our employee benefits package, you'll enjoy peace of mind and security. Our benefits include access to UnitedHealthcare Medical coverage, along with complimentary dental and vision care for employees. Additionally, we provide free Long-Term Disability (LTD) and Life Insurance coverage, safeguarding you and your loved ones. We understand the importance of work-life balance, which is why we offer a generous Paid Time Off (PTO) policy, allowing you to recharge and enjoy quality time with your loved ones. Planning for your future is essential, and we're committed to helping you build a secure retirement. That's why we proudly offer a 12% employer contribution to your retirement savings, ensuring a brighter tomorrow.  Your well-being is our priority, and our benefits reflect our dedication to supporting you every step of the way.

• Associate’s degree in related field or equivalent is preferred.
• Certified CPR/First Aid/AED within designated time of hire.
• Minimum 2 years related experience required.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision. Organized and detail oriented.
• Adept computer skills in Office 365.
• Must be able to work flexible hours including evenings, weekend, and holidays.
• Ability to respond to safety and emergency situations.

• Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives. Establishes new program activities and expands programs within the community in accordance with strategic and operating plans. Develops and maintains collaborative relationships with community organizations.
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance.
• Develops strategies to motivate staff and achieve goals. Ensures records of staff certifications are current and complete.
• Conducts and ensures proper maintenance of relative program equipment. Secures and schedules program facilities.
• Provides customer obsessed service to all team members, members, and program participants.
• Develop committed relationships. Share knowledge of programs, events and resources with members and participants throughout the facility and within the community when representing the YMCA.
• Conducts and schedules program classes.
• Assists in the marketing and distribution of program information.
• Develops and monitors program budget to meet fiscal objectives.
• Assists in YMCA fundraising activities and special events.
• Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in a timely manner.
• Assists with cabinet meetings.
• Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.
• Performs other duties as assigned.

YMCA COMPETENCIES (Team Leader):

The National YMCA Mission:

“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change/ models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.