Director of Membership & Wellness

The YMCA of Metropolitan Fort Worth impacts lives every day. We are a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility. Under the direction of the Branch Executive Director, the Director of Membership & Wellness takes a leading role in sustaining a member first culture through collaborative teamwork, relationship building with members and participants, and enhanced programming that meets the needs of the community. As a key influencer for positive and effective member service, they direct all membership activities for the Eastside YMCA including recruitment of new members, retention of existing members, and supervision of assigned staff to include the part-time Membership Coordinator and part time Membership and Wellness team members. The Director of Membership & Wellness is also responsible for the strategic oversight of all wellness programming through coaching and developing the health living team, meeting strategic goals as they relate to wellness, and connecting member feedback to the decisions made in the wellness department.

Our mission and core values are brought to life by our culture. It's who we are, who we aspire to be and how we show up everyday. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants. 
Nurturing - To care for, support, and help develop through encouragement. 
Hopeful - Take an optimistic or positive view of future outcomes. 
Determined - To devote full strength and concentrated attention to the cause. 
Genuine - To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives!

• Bachelor's degree in human services, recreation, business or a related field, or equivalent, preferred.
• Five or more years of management experience, preferably in a YMCA or other nonprofit agency.
• Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development.
• Prefer knowledge of, and previous experience with, diverse populations
• Ability to establish and maintain collaborations with community organizations.
• YMCA Team Leader or Multi-Team/Branch Leader certification preferred.
• Supervisory experience in a member/customer service related role required
• Experience directing youth programming.
• Superior leadership and interpersonal skills and the ability to work well with staff and interact with membership.
• Must have flexibility in work schedule and expectations to work evenings and some weekends.
• Excellent organizational, member engagement, staff development, administrative and communication skills
• CPR and First Aid certifications may be required.
• Has solid working knowledge of Microsoft Word/Excel as well as good administrative skills.

1. Champions the needs of members and community with program staff to maintain a member first culture that is communicative, inclusive, and innovative.
2. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
3. Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
4. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
5. Participates in the planning of the annual budget; manages and implements the approved budget for membership and wellness, and takes appropriate action to correct variances.
6. Ensures proper implementation of welcome center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the finance office as necessary on monetary transactions.
7. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
8. Leads assigned aspects of the annual campaign.
9. Leads ongoing staff trainings and in-services including member service standards, standard operating procedures, safety, and abuse prevention.
10. Manage daily deposits, review daily cash reconciliation, follow-up on collections of returned drafts/returned checks across all departments and audit petty cash.
11. Provide oversight for Financial Assistance including but not limited to: intake of applications, committee meetings, as well as administrative tracking of application approval and denials.

OTHER DUTIES

1. Maintain organizational staff certifications. Assures compliance with federal, state and local regulations as they relate to program areas, including ADA accommodations where appropriate. Ensures that YMCA program standards are met and safety procedures followed.
2. Responsible for complying with all YMCA of Metropolitan Fort Worth Policies and Procedures.
3. Assist with collaborating and building relationships within Branch, Association and community organizations and committee support, in accordance with strategic and operating plans.
4. Actively participate in trainings, seminars, special events, and meetings as required.
5. Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities.
6. Develops and maintains collaborative relationships with community agencies in service delivery area.
7. Serves as a member of YMCA management and supports the overall objectives of
   the YMCA.
8. Adheres and incorporates the YMCA values of caring, honesty, respect, and responsibility and educates members about the YMCA mission and goals.
9. Performs other duties as assigned by the Community Executive Director.

• Mission Advancement: Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times. Makes member and community needs paramount and does everything possible to engage and partner with members and community to exceed expectations. Advances the legacy of volunteer engagement and leadership. Values and supports the many facets of philanthropy as an essential component in achieving the Y’s mission.
• Collaboration: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and cultural competence. Builds authentic relationships in the service of enhancing individual and team performance to support the Y’s work. Employs influence strategies that engage, inspire, and build commitment to position and overall Y goals. Listens and expresses ideas effectively and in a manner that reflects a true understanding of the needs of the audience. Recognizes and acts on the need to continually develop others’ capabilities to attain the highest level of performance possible.
• Operational Effectiveness: Integrates logic, intuition, and sound judgment to analyze information to identify greatest opportunities, make sound decisions, and solve problems. Participates in the generation, experimentation, and implementation of new approaches and activities that improve and expand the Y’s mission and work. Supports goal attainment by prioritizing activities, assigning responsibilities in accordance with capabilities, monitoring progress and evaluating impact. Demonstrates and sustains the Y’s nonprofit business model. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.
• Personal Growth: Is dedicated to the improvement of own capabilities and demonstrates this through the continual expansion of knowledge and skills. Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities. Demonstrates effective interpersonal skills. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

MISSION
To put Christian Principles into practice through programs, services, and relationships that build a healthy spirit, mind, and body for all.

AREAS OF IMPACT
The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. 
Our areas of impact include: 

Youth Development: Empowering young people to reach their full potential through early learning, out of school time, teen education and leadership, and swim, sports and play. 

Healthy Living: Improving individual and community well-being through traditional wellness and fitness programs, Evidence Based Health Initiatives, water safety and swimming, and sports and recreation. 

Social Responsibility: Providing support and inspiring action in our communities through empowering young people and supporting diverse communities.

COMPENSATION & BENEFITS
The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates. The yearly salary range for this position is $48,000 to $52,000 and will be commensurate with the selected candidate’s experience. The YMCA provides competitive health benefits, a well-rounded wellness program and 403b Retirement fund paid fully at 12% of total salary each year. In addition to medical, dental and vision coverage, plus life and long-term disability insurance, a work-life balance program includes up to 288 hours of vacation & personal time. Free and discounted programs for your family are included.

For more information about our compensation & benefits policies, please contact Theresa Stedifor, VP of Human Resources at [email protected].