Director Training & Development

The Director of Learning and Development is responsible for designing, developing, and delivering effective training programs that support the professional development and growth of employees. This role involves assessing training needs, facilitating learning sessions, and evaluating the impact of training programs. The Learning and Development Specialist will work closely with managers, subject matter experts, and other stakeholders to ensure training initiatives align with organizational goals and enhance employee performance. Travel is required to northern and southern branches.

• Strong interpersonal and communication skills to serve a diverse community.
• Bachelor’s degree in human resources, Business Administration, Education, or a related field. A certification in Learning and Development (e.g., CPLP, ATD) is a plus
• Minimum of 5 years of experience in Learning and Development HR, Employee Training, or a similar role.
• Experience designing and delivering training programs.
• Ability to adapt to different learning styles and technologies.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to analyze data and assess training needs.
• Proficiency in learning management systems (LMS) and e-learning tools (e.g., Articulate, Adobe Captivate).
• Familiarity with instructional design models (e.g., ADDIE, Kirkpatrick).
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team

Preferred Qualifications:

• Multi-lingual
• Master's Degree

Training Needs Analysis:

Conduct assessments to determine training needs across various departments, functions, and levels within the organization. Identify training and development needs through surveys, interviews, focus groups, and performance evaluations.

Collaborate with managers and department heads to pinpoint skills gaps and areas for improvement.

Continuous, on-going assessments and training. 

Program Design & Development:

Create and develop engaging, relevant, and customized learning materials, courses, curriculums and training programs that align with organizational objectives. Develop both short-term and long-term programs for leadership, employee development, and new hire onboarding.

Budget Management:

Prepare and manage the training budget, ensuring the efficient allocation of resources. Identify cost-effective solutions while maintaining high standards of quality in training delivery.

Facilitation & Delivery:

Deliver training sessions in both in-person and virtual settings, ensuring engagement, interactivity, and knowledge retention.

Evaluation & Reporting:

Assess the effectiveness of training programs through feedback, evaluations, and performance metrics performance, engagement and retention. Provide reports to stakeholders on training outcomes and make recommendations for continuous improvement.

Employee Development:

Promote a culture of continuous learning and professional growth within the organization. Foster employee engagement through personalized development plans and career progression opportunities.

Collaboration with Stakeholders:

Work closely with department leaders, HR, and subject matter experts to ensure that training programs align with business needs and are tailored to specific teams and overall employee performance management strategies. Support leadership in building succession plans and preparing future leaders.

Learning Management System (LMS) Administration:

Manage and maintain the LMS, SharePoint ensuring content is up-to-date and accessible to employees. Track employee progress and ensure compliance with training requirements. Oversee and manage the company’s LMS to ensure employees have access to the necessary learning materials. Track employee training progress and maintain records of certifications and completed programs.

Compliance and Best Practice:
Stay current with industry trends, learning methodologies, and new technologies to continuously improve training practices. Ensure training programs adhered to legal, ethical, and regulatory requirements.

• Lead, manage, and mentor the training and development team, ensuring that the team operates efficiently and delivers high-quality programs.
• Provide guidance on best practices for training and employee development.
• Manage staff compliance and training needs analysis.
• Responsible for learning and leadership development.
• Develop and oversee onboarding and orientation process.