Membership Director - Campo Family YMCA

Join the dynamic team at the Campo Family YMCA, a cornerstone of the Valrico, Bloomingdale, and Brandon communities for over 20 years. Located in a rapidly growing area and centrally positioned near thriving businesses, schools, and neighborhoods, our 40,000 sq. ft. facility features three heated outdoor swimming pools, multiple group exercise rooms, a full basketball gym, three pickleball courts, and versatile indoor and outdoor multi-use spaces. As Membership Director, you will champion a wide range of impactful programs, including adult and youth sports, ACA-accredited summer camp, swim lessons, group fitness, active older adult offerings like Silver Sneakers, childcare services, and special family events such as Parents’ Night Out and Kids’ Day Out. Backed by a dedicated membership team and experienced leadership staff, this role offers an exceptional opportunity to drive membership engagement and program growth in a mission-driven nonprofit focused on youth development, healthy living, and social responsibility.

Critical areas of expertise include: relationship-driven sales and service, peer and community influence, enhancing the member experience, retention strategies, leading others and working in teams, successfully overseeing part-time/full-time teams and interviewing, hiring and onboarding associates.

Education/ Experience Required:

• Bachelor's degree in related field preferred or equivalent combination of education and experience
• Previous supervisory experience in sales and customer service preferred which would include three or more years’ experience in managing personnel
• Has supervised or served in leadership role in 1,500+ unit membership base preferred
• Supervision of budget exceeding $500,000 preferred (or equivalent budgeting and / or goal achievement)
• Demonstrated track record of generating leads and closing sales
• Demonstrated track record of developing and implementing results oriented retention and engagement strategies
• Strategic planning and tactical execution experience that resulted in achievement of goals
• Excellent personal computer skills and experience with standard business software
• Must be able to work flexible hours including evenings, weekends, and holidays
• Ability to relate effectively to diverse groups of people from all social and economic segments 
  of the community

Under the direction of the Center Executive Director, the Membership Director leads center membership staff in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhancing membership connection/engagement, thereby increasing membership and program satisfaction and retention. This position ensures that membership administration operates efficiently and employs a continuous improvement model to meet and/or exceed goals for satisfaction, membership mix and budgeted net membership revenue.

• Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
• Maintain other required certifications as stated in the training matrix.