Membership & Wellness Director - East Pasco Family YMCA

The Membership & Wellness Director position at the East Pasco YMCA is a unique opportunity to lead in one of the fastest growing regions in the Tampa Bay area.  Serving the vibrant communities of Zephyrhills and Dade City, this role puts you at the forefront of health and wellness in an area experiencing rapid residential and commercial growth.  With a brand-new YMCA currently under development just minutes away in Wesley Chapel, you’ll be part of a forward-looking regional team shaping the future or our association, with endless opportunities to influence expansion, innovation, and impact. 

This role is perfect for a passionate leader who thrives in a collaborative environment.  You’ll work closely with dynamic teams across membership, fitness, and community wellness, while also engaging with local partners, schools, and businesses to bring the Y’s mission to life.  Whether you’re looking to elevate member experiences, launch community health initiatives, or grow into a larger leadership role within our association, East Pasco is the place to make a lasting mark. 

The Membership & Wellness Director leads center membership and wellness staff in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhancing membership connection/engagement, thereby increasing membership and wellness program satisfaction and retention. This position provides direct leadership for welcome center staff, personal training, group training, group exercise, healthy living programs, youth conditioning programs, and wellness floor staff; directly supervising and developing these staff teams to provide the highest quality service and exceptional member experience for all.  This position is responsible for managing the membership and wellness related department financials, relationship building, supervision of staff, volunteer development and for being a YMCA advocate in the community.  This position ensures that membership and wellness administration operates efficiently and employs a continuous improvement model to meet and/or exceed goals for satisfaction, membership mix and budgeted net membership and revenue.

Education/ Experience Required:

• BA/BS in exercise science or related field; or equivalent experience preferred.
• Minimum of three years of experience in wellness programming, with at least two years of supervisory experience preferred.
• Minimum of three years of experience in a relationship-driven sales environment.
• Highly motivated with the consistent ability to meet/exceed goals.
• Must understand how to build relationships and have strong interpersonal skills.
• Have the ability to lead a strong staff team that is focused on creating a welcoming environment and providing a superior member experience for all members, at all times.
• Must have a proven track record and a passion for exercise, nutrition, healthy living and helping others live a healthier lifestyle.  Additional skills in developing small groups, personal training, and group exercise are needed.
• Self-driven with the ability to set effective team and individual goals and take ownership for results.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
  Proficient in using email, Internet, and other PC-based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.

The Membership & Wellness Director leads center membership and wellness staff in attracting, engaging and retaining members. This includes driving a superior member experience, increasing membership enrollment, and enhancing membership connection/engagement, thereby increasing membership and wellness program satisfaction and retention. This position provides direct leadership for welcome center staff, personal training, group training, group exercise, healthy living programs, youth conditioning programs, and wellness floor staff; directly supervising and developing these staff teams to provide the highest quality service and exceptional member experience for all.  This position is responsible for managing the membership and wellness related department financials, relationship building, supervision of staff, volunteer development and for being a YMCA advocate in the community.  This position ensures that membership and wellness administration operates efficiently and employs a continuous improvement model to meet and/or exceed goals for satisfaction, membership mix and budgeted net membership and revenue.

• Must obtain and maintain current certification in a Tampa YMCA approved program in personal training, group fitness instructor, and Healthy Lifestyle Principles.
• Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
• Maintain position-specific required certifications as stated in the training matrix.