Membership Representative

The Membership Services Representative is the first point of contact for members, guests, and visitors of the Northwest YMCA. This front-facing position is responsible for providing exceptional customer service, processing memberships, answering inquiries, and supporting daily front desk operations. The ideal candidate is friendly, dependable, and committed to promoting the YMCA’s mission and values.

Must be at least 18 years of age
Friendly, courteous, and enthusiastic with a team-focused attitude
Able to work various shifts, including evenings and weekends
Prior customer service or front desk experience preferred
Strong communication, organizational, and interpersonal skills
Professional appearance and well-groomed
CPR/AED and First Aid certified or willing to be certified within 30 days of hire
Must pass background checks, drug screening, and child abuse clearance
Committed to upholding the YMCA’s core values: Caring, Honesty, Respect, and Faith

Greet and assist members, guests, and visitors in a friendly and professional manner.
Address inquiries, resolve complaints, and provide accurate information about YMCA programs and services. 

Conduct tours for prospective members and explain membership benefits.
Process membership applications, renewals, and cancellations.
Promote YMCA programs and events to enhance member engagement.

Answer phone calls, respond to emails, and manage front desk operations.
Handle cash transactions, balance the cash drawer, and maintain accurate records.
Ensure the front desk area is clean, organized, and stocked with necessary materials
Enter membership information into Daxko Operations.