Member Services Coordinator

POSITION OVERVIEW:
The Member Services Coordinator is a key part of the leadership team and is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building, and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture.  This position leads a team of both staff and volunteers which serves as one of the first connecting points a member and/or potential member has to the YMCA.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Ability to read, write, perform simple mathematical functions, and basic computer skills.
2. Must be at least 21 years of age.
3. Completion of high school or equivalent. 
4. One to three years of supervisory experience and/or team leadership. 
5. One to three years of experience in a customer service role. 
6. Demonstrated skills in a Microsoft Windows or Google Workspace environment.
7. Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
8. Additional training to be completed within the first 30 days and maintained afterwards.
9. Must be able to work Tuesday-Friday 10:30a-7:00p and Saturdays 8:00a-4:30p.

WORK ENVIRONMENT:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet to moderate. This position usually works in an office and fitness center oriented environment, but the mission of the organization may sometimes take them to non-standard workplaces. This position works a standard work week, but additionally will occasionally work evening, weekend, and additional hours to accommodate activities such as representing the organization and events.

ESSENTIAL FUNCTIONS:

• Serve as a role model for staff, members, and volunteers by demonstrating the Y values and the Y voice through actions and communications.
• Create a work environment of ownership and accountability for staff members and members.
• Serve as a key member connection point for relationship building, general information, and customer service.
• Promote member engagement by encouraging involvement in related Y programs and small communities.
• Perform membership administrative functions, including membership sales, financial assistance, membership changes, program registrations, and membership accounting functions and processes. 
• Build, lead, develop, and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day. 
• Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
• Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan. 
• Assist in the organization’s financial development efforts, including the annual fundraising campaign. 
• Attend department, branch, and association staff meetings as required. 
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

• Critical Thinking & Decision Making.
• Engaging Community.
• Inclusion.
• Communication & Influence.
• Developing Self & Others.
• Emotional Maturity.