Membership Coordinator

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The full - time Membership Coordinator is a vital part of the
leadership team delivering the highest quality service to all members and guests through relationship building,
professionalism and an extensive knowledge of the YMCA products and services. They anticipate member needs and
interests and recommend programs and services appropriately to maximize engagement and retention of members.
This position will supervise a team of Membership Associates and assist with the implementation and execution of sales
efforts in order to meet team and individual goals in conjunction with the Membership Director/ Center Director. The
Coordinator position is responsible for all day to day functions of the Welcome Center and Customer Service efforts.

● Bachelor's degree in related field or equivalent preferred.

● Two years or more years related business management, sales or customer service experience with supervision
responsibilities preferred.

● Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable.

● Experience with standard business software and office machines.

1. Supports the Center leadership in essential routine functions and operation of the Membership Department and Center Operations.

2. Greets members and guests in a friendly and professional manner.

3. Executes and develops membership strategies that support recruitment of new members and retention of existing members.

4. Contacts members and potential members via phone, email and in branch conversations in order to build relationships and grow membership sales.

5. Assists in supervising and assessing team members by evaluating KPI/ metrics, providing constructive coaching and feedback and helping them develop excellent customer service, sales and promotional skills.

6. May train, assist and supervise staff in the area of customer service, needs identification and new member recruitment.

7. May assist new employees with on-boarding processes.

8. Will include regular scheduled shifts in the branch.

9. Ensures proper implementation of Welcome Center staff policies and procedures.

10. Reviews and updates procedures and communicates changes to staff.

11. Coordinates with Association Support Center as necessary on financial transactions.

12. May perform other duties as assigned including financial reconciliation, shift close outs and other administratively focused tasks.

13. The ability to speak Spanish fluently is a plus.

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to
changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to
support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small
communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict.
Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and
support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the
launching of programs and activities. Develops plans and manages best practices through engagement of the team.
Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to
measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of
change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has
the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates
up-to-date knowledge and skills in technology.