Leads member services, driving growth, retention, and a welcoming experience while modeling the YMCA’s mission and values.
Gretna Crossing YMCA
Gretna, NE
Why You’ll Love Working at the YMCA of Greater Omaha!
Flexible schedule & flexible work attire
Work with great people and make a difference in the community
Free family YMCA membership
Multiple metro locations – likely a Y near you
Tuition discounts, training & career development
Rain On Demand Pay – get paid quicker
Benefits
Comprehensive health benefits (Y covers a majority of medical costs)
Dental, vision, life insurance & more
100% employer-paid retirement contribution (12%) after eligibility
Paid time off, sick time, emergency assistance, maternity & parental leave
Program & childcare discounts
Bachelor’s degree in a related field or equivalent experience.
Minimum one year of supervisory experience in customer service and/or sales.
Proven success in customer service, relationship-building, and leading member-focused teams.
Demonstrated leadership, dependability, and flexibility with work schedules.
Ability to effectively engage diverse populations across social and economic backgrounds.
Successful completion of background check.
Required within 30 days of hire: YMCA cause and culture training; membership training; BLS CPR, First Aid, and Emergency Oxygen Administration (YMCA-provided).
Adhere to youth protection policies and complete all required abuse prevention training prior to first shift.
Screen, train, and enforce abuse prevention policies; promote a culture of reporting; maintain confidentiality.
Report suspicious behavior, policy violations, and comply with all mandated abuse reporting requirements, reinforcing zero tolerance.
Lead membership recruitment, retention, and engagement strategies
Hire, train, schedule, and develop Welcome Center staff
Promote programs and memberships to members and guests
Execute membership campaigns and meet enrollment goals
Manage department budget and payroll accuracy
Ensure Welcome Center procedures and risk management standards
Represent the YMCA at branch and community events
Support fundraising efforts and special events
The YMCA of Greater Omaha is an Equal Opportunity Employer.